FAQ
How do I return?
You, as a customer, are responsible for handling shipping and costs on returns.
We don't refund shipping costs.
Returns or exchanges may be done within 30 days from purchase date.
All returns must be in unworn condition.
RETURN ADDRESS:
Pasteelo
Frederiksborggade 31
1360 København K
Denmark
What delivery time can I expect?
Denmark: Delivery approximately within 1-2 business days
EU: Delivery approximately within 2-7 business days
Rest of the world: Delivery approximately within 5-10 business days
What are the shipping costs to my country?
Denmark: GLS - 35,00 DKK
Free shipping from 600,00 DKK
EU: GLS - €12,95
Rest of the world: UPS - $35,00
What are your opening hours at your store in Copenhagen?
Tuesday to Friday 10:00-18:00
Saturday 10:00-16:00
Sunday & Monday CLOSED
Shipping & Returns
DENMARK:
- GLS - SHOP DELIVERY - 35,00 DKK
- Free shipping from 600,00 DKK
- Delivery approximately within 1-2 business days
EU:
- GLS - SHOP DELIVERY/EURO BUSINESS PARCEL - €12,95
- Delivery approximately within 2-7 business days
WORLDWIDE:
- UPS - STANDARD DELIVERY - $35,00
- Delivery approximately within 5-10 business days
RETURNS:
- Christmas gifts can be returned until 15th of January.
- Returns or exchanges may be done within 30 days from purchase date.
- All returns must be in unworn condition.
- Costumer is responsible for handling shipping and costs on returns.
- We don't refund shipping costs.
CLAIMS:
-
We accept claims for defects within a 24-month period in accordance with Danish legislation.
RETURN ADDRESS:
Pasteelo
Frederiksborggade 31
1360 København K
Denmark